Refund Policy

Lakhs Land Promoters maintains a transparent and fair refund policy for all enquiry fees and related payments. This policy applies to transactions made through Lakhs Land mobile application and related services.

1. Non-Refundable Cases (Client-Side Issues)

Payments made will not be eligible for refund under the following circumstances:

Incorrect details provided by the user (location, budget, requirements, etc.)
Change of mind after initiating or completing the enquiry
Failure to respond or cooperate during the enquiry process
User-side technical issues (device problems, network failure, payment mistakes)
Duplicate or accidental payments due to user error

2. Eligible Refund Cases (Company-Side Issues)

Refunds may be considered only in cases where:

Lakhs Land is unable to process or fulfill the enquiry request
Incorrect or irrelevant plot information is provided by our team
Service failure occurs due to internal operational issues

3. Grace Resolution Process

Before initiating any refund, Lakhs Land will make reasonable efforts to resolve the issue. This may include:

Re-processing the enquiry
Providing alternative plot options
Assigning priority support
If the issue is not resolved even after these efforts, the user may request a refund

4. Refund Approval & Processing

Refund requests are subject to internal review and approval
Approved refunds will be processed within 7–10 business days
Refunds will be credited via the original payment method or any method deemed appropriate

5. Contact for Refund Requests

To request a refund, users must contact:

Email: info@lakhsland.com

(Include Booking ID, transaction ID, and other enquiry details for faster processing)

6. Office-Level Resolution

If a user is not satisfied with the resolution:

They may escalate the issue to Lakhs Land’s official support
In exceptional cases, refunds or resolutions may be handled through the company’s registered office process